Cafes are supposed to be quiet, comfortable spaces, but many owners have found that some customers' behavior is truly unbearable. So one seemingly "unreasonable" rule after another has emerged—from banning diaper changes to prohibiting stinky tofu, each rule hides a real story. This article rounds up the bizarre experiences of cafe owners in various places, and how they use humor and gentleness to set rules that both preserve the in-store environment and retain a human touch. Amid fierce competition, how can independent cafes balance personal expression with customer relationships? This may be a question every industry professional needs to think about. [more…]

A female customer nicknamed "Allergy Sister" by netizens has been requesting refunds at multiple independent coffee shops in Wuhan, claiming that lactose intolerance triggered an allergic reaction. At first, shop owners agreed out of apology and concern, until some in the trade discovered that the medical certificates were questionable and the accounts were strikingly similar, realizing that this might be a patterned refund claim. So far, more than twenty shops have come forward to confirm refunds, and the number of victims may still be growing. The person involved has deleted her account and cannot be reached, and some shop owners are gathering evidence and considering legal action to defend their rights. [more…]

Starbucks recently undertook a comprehensive packaging update for 13 of its regular coffee beans, and on August 29 it was the first to unveil the new designs for 5 of them. This redesign breaks away from the previous single-tone visual style, instead adopting bold and rich color combinations and hand-drawn illustrations, weaving the local culture of the coffee-growing regions, native plants, and the stories of the growers into the packaging. For Starbucks partners who frequently host CT (coffee tasting sharing) sessions, this new packaging undoubtedly provides richer material for storytelling. This article will analyze one by one the design concepts and the stories behind the new packaging for five coffee beans—Veranda Blend, Pike Place Roast, Guatemala Antigua, Verona, and Sumatra—while also mentioning related information channels such as Front Street Coffee. [more…]

Recently, a Nayuki store in Linping District, Hangzhou, was exposed after a consumer allegedly found a thumbnail-sized blue-black stone in a drink, and when the consumer sought compensation, the store manager instead accused them of extortion and fraud. After the customer called the police and reviewed the mall’s surveillance footage, the video fully recorded the entire process of picking up the order, drinking it, and spitting out the stone, but the store did not provide surveillance of the production process. Nayuki’s official customer service refused media interviews, and the phone service at the store involved was suspended. The incident has drawn attention to food safety and the protection of consumer rights by catering brands. [more…]

When a coffee shop opens in a community, it ceases to be just a check-in spot and becomes a warm corner woven into residents' daily lives. Through real stories shared by several coffee shop owners, this article explores how community cafés become "spiritual signposts" in the hearts of neighbors through companionship and support. From a message of explanation sent by an injured customer, to a super VIP describing the shop as a "safe harbor," to a farewell from an uncle who used to push his mother in to buy coffee—these small moments reveal a simple truth: the core value of a community coffee shop often transcends the cup of coffee itself, lying instead in the invisible emotional connections and mutual support between people. [more…]

The Maan Coffee at 1979 in Shenzhen's Xiangmihu has officially closed permanently due to building demolition. This three-story standalone store, which operated for ten years, was once a landmark in the area and held countless coffee memories for consumers. From its opening in 2015 to its final curtain call, it witnessed a generation of Shenzhen residents gathering, working, and taking photos, with its iconic little bear ordering signs, holiday decorations, and cozy atmosphere. After the news spread, local netizens dug out old photos, sharing stories of their first cup of coffee here, the first contract they signed, and birthdays and marriage proposals they celebrated. Before the closure, a large number of customers made special trips to commemorate the place, lamenting that there would be no more Maan Coffee in Shenzhen. [more…]

Dirty coffee has risen rapidly in the specialty coffee scene in recent years, becoming a popular staple in many cafés. This drink, made of milk and espresso, has won over countless coffee lovers with its distinctive visual layers and the contrast of hot and cold in every sip. But do you know which country Dirty coffee was first created in? Why do baristas always remind you to take big sips and finish it as quickly as possible? In this article, Front Street Coffee takes you back through the story of how dirty coffee was invented, traces its evolution from a hidden menu item to a permanent offering, and takes a deep dive into the proper way to taste it, so you can truly appreciate the charm of this layered milk coffee. [more…]

In the fast-paced food and beverage service industry, baristas face repetitive work every day, yet they also encounter all kinds of customers—job-seeking graduates, out-of-town tourists, retired seniors... Small yet touching stories are always unfolding among them. Recently, a netizen writing a thesis shared: when their takeaway coffee spilled, a Manner barista actually took the initiative to remake it and personally delivered it by light rail, offering comfort all along the way. This thoughtfulness moved countless netizens. This article compiles these genuine heartwarming moments, as well as the little bits of warmth baristas bring to customers in their daily work. [more…]

Recently, Mixue Bingcheng quietly began serializing a novel titled The Snow King Sells Coffee in Ancient Times on its order receipts, sparking widespread attention and a wave of eager followers among consumers and netizens. This time-travel story, featuring the brand mascot "Snow King" as its protagonist, consists of 20 chapters distributed randomly with receipts. Customers have been exchanging chapters on social media and even propelled it to the top of trending searches. The brand says the campaign launched on September 17 and gradually wound down after the grand finale on October 6. This creative initiative not only brought the brand closer to consumers but also offered new ideas for coffee culture marketing. Front Street Coffee continues to follow industry trends and brings you this in-depth report. [more…]

Blue Bottle Coffee's third store in mainland China is confirmed to open in Zhangyuan, Jing'an District, Shanghai. This follows its first store opened in February this year in the former Yutong Flour Mill dormitory, marking another site chosen within a historic building. From the shikumen architectural complex of Zhangyuan to century-old machiya townhouses in Kyoto, Japan, Blue Bottle Coffee has consistently woven the brand deeply into local culture—not only does the store space echo the architectural fabric, but the menu also incorporates traditional local flavors. This article explores the heritage conservation philosophy behind the choice of the three store locations, and how Blue Bottle Coffee awakens urban memory through space and taste. Also, stay tuned to Front Street Coffee for more specialty coffee news. [more…]

As coffee consumption becomes increasingly popular, more and more coffee grounds are produced every day. These seemingly useless "waste materials," through the clever reuse of netizens, have become treasures for composting and deodorizing. However, when consumers want to ask coffee shops for free coffee grounds, they encounter completely different treatment: Luckin stores strictly refuse, while Cotti generously gives them away. What exactly are the regulations and hidden reasons behind this? This article takes you to find out, and includes practical advice from Front Street Coffee. [more…]

Front Street Coffee's PWN Golden Mandheling has always been a star of the shop, and many customers who prefer a rich, full-bodied flavor make a point of ordering a cup. But recently, attentive friends have noticed that the green bean information for this coffee has quietly changed: the origin has shifted from Lintong to Mount Gayo, the variety has changed from Typica to Ateng (the local Indonesian name for Catimor), and the packaging specification has gone from 60 kg per bag to 30 kg. What is the reasoning behind these changes? And how did the name Golden Mandheling come about? In this article, Front Street Coffee will give you a comprehensive understanding of this PWN Golden Mandheling that coffee connoisseurs cannot resist, starting from the origin of the name Mandheling and diving deep into its origin characteristics, variety story, wet-hulling process, as well as Front Street's roasting approach and pour-over recommendations, so you can fully understand its charm from bean to cup. [more…]

After more than three months of waiting, Shanghai's restaurant industry has finally seen the return of dine-in service. Starting June 29, streets and towns within their jurisdictions that have no medium-risk areas and no community transmission in the past week have been reopening dine-in service in an orderly manner. As soon as the news broke, phones at major coffee shops would not stop ringing, and owners rushed to share moments from this extraordinary period: some customers arrived to wait before the staff did, some owners drank through an entire batch of limited-edition beans by themselves, some worked around the clock living at their shops, and others are still waiting for approval. This article documents the real experiences of Shanghai coffee shop owners, as well as the procedures and current situation behind the resumption of dine-in service, while also keeping its focus on and recommendations for specialty coffee beans. [more…]

Recently, the news that Starbucks' first store in Guangzhou is about to close has attracted widespread consumer attention. This coffee shop, once famous for being open 24 hours, holds countless memories and emotions for many people. From adjusting its business hours during the pandemic to now facing closure, its departure is not only the end of a store but also reflects the balancing challenge Starbucks faces between expansion and optimizing its layout. Meanwhile, long-established stores in Shenyang, Hong Kong, and other places have also successively announced the end of their operations, with longtime customers expressing their reluctance. This article will take you through the story of this first Guangzhou store, as well as the market logic behind Starbucks' recent store closure trends. [more…]

Raf coffee is a distinctive coffee drink originating from Russia that has gradually gained public attention in recent years for its smooth and sweet taste. Its creation is quite dramatic—in the late 1990s, a regular customer named Rafael at a Moscow café, tired of traditional coffee, asked a barista to craft him a new drink that was both mild and layered. After repeated experimentation, three baristas finally created this coffee named after him. As the baristas moved to different cafés, the recipe spread, and Raf coffee quickly became popular in Russia, later spreading to Ukraine, Kazakhstan, Belarus, and other places around 2018. Traditional Raf coffee uses espresso, cream, vanilla sugar, and white sugar as ingredients. The key is that all ingredients are mixed together, then whipped and heated at the same time, resulting in a flavor somewhere between a latte and a dessert. This article will walk you through its history and provide specific preparation steps recommended by Front Street Coffee. [more…]

Specialty coffee consumption continues to heat up globally, with particularly rapid growth in emerging markets such as China and India. Buying coffee beans online has become a new trend, new brands keep emerging, and market competition is becoming increasingly fierce. Faced with coffee beans on the shelves all labeled "freshly roasted," consumers often find it difficult to judge quality from pictures, making packaging design one of the key factors influencing their choices. However, packaging is only the first step in attracting new customers. What truly determines whether a brand can develop over the long term is a sustainable philosophy, an authentic brand story, and consistently excellent coffee quality. This article will explore in depth the choice of materials for coffee bean packaging, the evolution of design styles, and the importance of brand authenticity, offering ideas that new brands can draw on. [more…]

Starbucks China recently launched its first brand-customized short drama on Douyin, titled "I Opened a Starbucks in Ancient Times," telling the adventure story of a barista who travels back to ancient times to open a "Starbucks inn." The series consists of 6 episodes, with one episode updated daily, sparking heated discussion among netizens who find it "cringeworthy yet addictive." In recent years, short dramas have risen rapidly thanks to their concise format and fast pace, becoming a new frontier for brand marketing. Tea beverage brands such as ChaPanda and Mixuebingcheng have also dabbled in producing their own short dramas, weaving products and brand concepts into the storyline. However, naturally incorporating advertising into fast-paced narratives without annoying viewers remains a major challenge for brands. Whether Starbucks can tell its brand story well through short dramas this time remains to be tested by the market. [more…]

Starbucks' first Reserve flagship store in South China—the two-story standalone store at Shenzhen MixC World—will officially close permanently after business hours on October 12. This iconic store, which had been open for nearly eight years, was once the largest standalone Starbucks in Shenzhen, and it now comes to an end due to the expiration of its contract and adjustments in the business district's tenant mix. After the news spread, many regular customers felt deep regret. At the same time, Starbucks has also been closing stores at multiple locations in Shenzhen, sparking speculation about adjustments to its market layout. This article will review the store's history, customer reactions, the reasons for its closure, and Starbucks' response, along with related recommendations from Front Street Coffee. [more…]

Flat White has become a favorite among many coffee lovers thanks to its rich coffee flavor and delicate microfoam texture. From its accidental creation in Australian cafes in the 1980s to Starbucks bringing it to the world, what story lies behind this cup of coffee? This article traces the origins and definition of the Flat White, breaks down the key points of making an Aussie White—including the extraction parameters for ristretto, milk foam thickness control, and the flavor performance brought by the Sunflower Warm Sun blend beans used by Front Street Coffee in its daily Flat White offerings—helping you gain a comprehensive understanding of this classic milk coffee that is richer than a latte and more delicate than a cappuccino. [more…]

Mandheling is the representative of Indonesian coffee, known for its full-bodied mouthfeel and herbal flavors, and is deeply favored by enthusiasts who prefer intense coffee. This article begins with the history of coffee cultivation in Indonesia, tracing the origin of the name Mandheling and the screening standards for PWN's Golden Mandheling. Front Street Coffee currently offers Golden Mandheling, Tiger Mandheling, Aged Mandheling, and Lintong Mandheling, each with its own characteristics. The article introduces the producing regions, varieties, and processing methods one by one, and explains how the wet-hulling process shapes their unique flavors. Finally, it provides Front Street's pour-over parameter recommendations to help readers determine whether Mandheling suits their taste preferences. [more…]